Terrible service

So we have been struggling to get connected for the longest time and only emails of apology have been send by axxes stating the are waiting for Frogfoot to confirm line activation. If this isn't done by Wednesday. My husband and I request you cancel our service completely and refund all amounts paid for far as we havent used the fibre line. We will look for a better service provider who is willing to provide efficient and reliable service to its customers.