EU
Emmanuel U
1 reviews | Active since Apr 2020
01 Dec 2023, 17:57
Terrible Fibre service
I obtained a Fibre line from Frogfoot and registered for Cool Ideas recently In the two months since then not once has my line worked properly or as advertised. I am paying for a 1000/1000 FTTH connection Most of the time I get less than half of that if I am lucky. I logged a ticket with their service and in the 2 months since they have failed to fix the problem. Cool Ideas blames the FNO (Frogfoot) and the FNO blames cool ideas. They keep repeating the same stock tests and it is clear that neither of them knows how to properly troubleshoot a problem. Plan to Cancel my service with them and wouldn't advise anyone else to use them.
Helpful (0)
Replies (3)0
Replies (3)
Frogfoot Fibre's replyOfficial
01 Dec 2023, 18:01Good day Emmanuel,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply01 Dec 2023, 18:01
Official
Good day Emmanuel,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
EU
Emmanuel U's updateReviewer Update
30 Dec 2023, 18:11An Update on my experience.
It is similar to my experience with the ISP.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
In addition to still trying to blame the ISP for everything and take no accountability.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
They even went so far as to claim their technician was onsite and was able to get proper speeds.
I was with the technician. Literally looking over his shoulder. He was on speaker phone when contacting home base. I even ran several of the speed-tests myself, from his computer. At no point did he get proper speeds and this is something he admitted.
To tell me such an obvious lie......repeatedly. This is just ridiculous.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been l.i.e.d to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this *******.
It is similar to my experience with the ISP.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
In addition to still trying to blame the ISP for everything and take no accountability.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
They even went so far as to claim their technician was onsite and was able to get proper speeds.
I was with the technician. Literally looking over his shoulder. He was on speaker phone when contacting home base. I even ran several of the speed-tests myself, from his computer. At no point did he get proper speeds and this is something he admitted.
To tell me such an obvious lie......repeatedly. This is just ridiculous.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been l.i.e.d to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this *******.
EU
Emmanuel U's update30 Dec 2023, 18:11
Reviewer Update
An Update on my experience.
It is similar to my experience with the ISP.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
In addition to still trying to blame the ISP for everything and take no accountability.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
They even went so far as to claim their technician was onsite and was able to get proper speeds.
I was with the technician. Literally looking over his shoulder. He was on speaker phone when contacting home base. I even ran several of the speed-tests myself, from his computer. At no point did he get proper speeds and this is something he admitted.
To tell me such an obvious lie......repeatedly. This is just ridiculous.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been l.i.e.d to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this *******.
It is similar to my experience with the ISP.
I decided to give them an extra month to resolve the issue.
In this time their service has actually gotten worse.
Not only have they not resolved the issue. In the three months since I first got my internet it has never worked anywhere near the speeds that I am paying for.
But they have now taken to attacking me and trying to gaslight me into closing the case.
In addition to still trying to blame the ISP for everything and take no accountability.
They will claim that everything is fine and lie to my face about the problem. Despite my having clear evidence to the contrary.
They even went so far as to claim their technician was onsite and was able to get proper speeds.
I was with the technician. Literally looking over his shoulder. He was on speaker phone when contacting home base. I even ran several of the speed-tests myself, from his computer. At no point did he get proper speeds and this is something he admitted.
To tell me such an obvious lie......repeatedly. This is just ridiculous.
At this point I am left wondering. As the majority of their user-base are most likely not particularly tech savvy, or just don't check. How many people out there have connections that are not performing up to advertised speeds, and just don't know it. How many people have been l.i.e.d to about their speeds.
At this point I find it hard to trust anything said by this ISP.
I now plan to ensure that no one I know falls for this *******.
EU
Emmanuel U's updateReviewer Update
30 Dec 2023, 18:13Note: For some reason Hello peter is catching certain words...which are not swear words...and blocking them. To be clear. The blocked word is. s.............c............a.................m
EU
Emmanuel U's update30 Dec 2023, 18:13
Reviewer Update
Note: For some reason Hello peter is catching certain words...which are not swear words...and blocking them. To be clear. The blocked word is. s.............c............a.................m