Terrible except for one brilliant gent called lesetsa

Frogfoot and Vox deserve ZERO stars , After an upgrade last Friday our internet went down.

Email received from Vox and Frogfoot saying line upgrade successful.

They didnt do any checks.

5 hours and 5 days of calls to *********** support engineers at both companies left us extremely desperate and ANGRY.

Today a fine Gentleman called Lesetsa Makama actually bothered to do some troubleshooting , discovered Frogfoot had placed our service in an incorrect VLAN and had us back online in an hour after getting them to rectify.

He called 3 times , our calls dropped a few times due to me running off a hotspot.

Management must make sure this lad gets a promotion to team leader , he was able to troubleshoot whereas 6 previous engineers had ZERO clue

Thanks Lesetsa , VOX are lucky to have you.

VOX ref ***9 Frog ref 863 748