Terrible customer service

I reported that my internet is down to Vodacom. They informed me that they will give the message through to Frogfoot. My complaint was lodged on 28/01/2020. After numerous calls to the Vodacom call center I was still without a connection. I went as far as to rake a picture of a broken patch cable and mailed it as was told.

Eventually we found a company that could makeup a cable for us.

Needless to say we solved the problem, but still up to today, 3 weeks since I reported the matter I have yet had any communication from Frogfoot.

Needless to say I can’t wait for my contract to come to an end so I can change providers.