UL
Ulalia L

1 reviews | Active since Oct 2019

08 Oct 2021, 11:37

Terrible Customer Service

Well!!!it’s been fruitless and it’s been horrible dealing with Webafrica and Frogfoot….. IVE HAD TO TRAVEL for internet because this Webafrica along with frogfoot refuse to sort my line out!…saying that it belongs to someone else and that the previous customer needs to cancel…is that my problem?I am getting no solutions and they are pushing the blame back and forth- then they even saying they waiting on the customer…I’m about to lose my job because of this…. ITS UNACCEPTABLE…. and I’ve spent over R500 airtime in 2 days just calling these people and still nothing has become of it!and the agents don’t even care- they keep cutting my calls,I’m appalled!.PATHETIC CUSTOMER SERVICE

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply08 Oct 2021, 12:01
Official
Good day Ulalia 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards, 

Frogfoot