CD
Chelsea D

1 reviews | Active since Sept 2023

09 Jul 2024, 17:24

Terrible company - poor transparency

This company is not deserving of any stars. They are a bunch of inconsistent and *********** people with poor communication skills. They are abusing their monopoly over certain areas. We have been trying to activate our internet for over a week. They supposedly have a ‘third party vendor’ who is meant to assist in activation but they are unable to provide any details of this supposed vendor. The ‘manager’ has **** to us on multiple occasions about timelines and has not been transparent in any regard. Please be better at what you do. Thanks

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply09 Jul 2024, 17:32
Official
Hi, Chelsea.
Thank you for your inquiry. Kindly note that we have escalated your inquiry. We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. Please take note that we will not reply on Hellopeter. Kind Regards, Frogfoot