LG
Luke G

1 reviews | Active since Oct 2023

20 Oct 2023, 21:56

Terrible

Some of the worst connection I have ever experienced. My internet connection is constantly something wrong, when it is "okay" it lasts for about 24 hours and then it's terrible again. I have called Vox over 6 times, only one person out of the 6 has actually been able to make a fix and every other time I am placed on hold whilst the "inspect" what the issue is. After that I get an "escalation" which never results in anything. I have about 1/5th of my internet speeds that I was paying for, for about 2 months and when I was finally able to get the correct connection speed which I was paying for I cannot get stable latency or service.

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply21 Oct 2023, 09:33
Official
 Good morning, Luke. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot