MB
Michelle B

1 reviews | Active since Apr 2015

15 Apr 2022, 11:37

TERMINATING SERVICES WITHOUT RECEIVEING CANCELLATION FROM CLIENT OR ISP

Since Monday 11 April 2022 - Frogfoot has terminated 2 of my clients links because the contract with the ISP has come to an end. However neither myself or my ISP requested cancelation.

This has been escalated to Frogfoot and they refuse to reactivate the link until next week. I find this completely unacceptable and this will be taken further.

I need the CEO or someone in a mangers position to contact me immediately and get this resolved TODAY.

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply17 Apr 2022, 19:54
Official
Good day, Michelle Botma

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot