Supersonic/ Frogfoot terrible customer service

I have a fibre line from Frogfoot via Supersonic and MTN. My internet went down today and I called in to let them know that we work from home and every minute the internet is down is business lost because we cannot have our video sessions with clients. I asked to escalate the matter due to these circumstances and was only parroted what they learned from their script and could not think out the box. To make matters worse, the fault is on their backend and up until now still hasn’t been resolved. We pay a monthly fee and expect uninterrupted service, but when the unexpected happens, we at the very least expect your representatives to try to be helpful. I will be looking for a new service provider and to anyone that is looking for fibre, you have been warned about these 3 companies. Once they get your money, you don’t matter anymore.