Stay away from Frogfoot

Long story short, I moved from JHB to Cape Town for work. The unit I'm renting has Frogfoot that I have to use as they're the fibre supplier. I contacted them on 30 March 2026, it's now 23 April and I still don't have internet. I have never known a company to have so many *********** people working there. Every day I follow up, I spend 20 minutes on the phone speaking to someone different each time. And each time they tell me something different. I got asked to send photos of the equipment to see if it's the correct equipment. I hadn't arrived in CT yet, so get someone to take the pictures for me and I send them. I get a response "you've responded to a closed ticket". I call again, log another ticket, speak to a different person, they say they'll escalate it and get someone to call me, which doesn't happen. I call again the next business day, speak to a new person and they can see tickets were opened but they don't know what is going on with my account, say they will look into it and get back to me, that doesn't happen. Luckily they tell you about 3 times on the call that the call is being recorded so they can go back and listen to all the calls. Bear in mind that I've just driven down to Cape Town, have to start work and my son has to do school online. I've been telling them this as well (they can go and listen to the calls). Finally someone says to me that I need to go and choose a supplier and place the order with them, which is what I do. I choose Vox (which will be my next Hellopeter review). I've been asked between them 4 times to submit photos of the equipment. I am running on mobile data, started a new job and we aren't able to do personal things during office hours. I tell them this. I tell them to email me or whatsapp me and explain why, they send me an email to say they tried to call and I didn't answer. I am actually at the end of my tether. This kind of "service" is disgraceful. Welcome to Cape Town. And still, after all my fighting, I still don't have my internet. I was told that I needed a power supply for the unit (bearing in mind that the hardware was in the unit when I arrived), and the latest is that I need a different modem that they'll send me, via Skynet. I tell the guy it's now urgent (this was Wednesday) today I get a message to say that the device will arrive in 2-3 business days, so with the public holiday and tomorrow being a Friday, that' another week's wait. Please tell me, could not one of them have picked up 23 days ago when I sent the photos that I'd need the power supply and the new modem. It's absolutely disgusting service and I beg you, please do not use these people for fibre. They lie to you on the phone and are simply employing idiots that don't know what they are talking about. And they are all working from home so you cannot hear what they say on the phones, kids screaming in the background, dogs barking, so unprofessional. Its just so disappointing that we have to put up with this nonsense.