SLOW INTERNET

MY STREAMING IS BUFFERING ON 60 MBPS UP AND 60 MBPS DOWN NO THROTLING PACKAGE WITH VOX ACCOUNT NR ***. I REPORTED IT 3 TIMES LAST WEEKEND AND THE LAST TIME VOX SAID THAT THE ISSUE WILL BE RESOLVE BY FROGFOOT AND NOW THIS WEEKEND MY INTERNET IS DOING THE SAME AND THAT IS ON ETHERNET CABLE CONNECTION NOT EVEN WIFI!THIS IS NOT SUPPOSE TO HAPPEN WITH THE SPEED I SUPPOSE TO GET.I REALLY NEED THIS TO BE RESOLVED ASAP AS IT SEEMS THE SPEED IS COMPROMISED!