Simple job that has not been resolved in 12 days

I wish I could give ZERO stars. On the 7th of July Frogfoot came to install fibre at my house. But the outstanding work was to connect the outside box to the property. Today is the 19th of July and every day since the 7th Frog foot has promised to come and connect this. I have tried every avenue and now i am been told its resolved. As i am working remotely due to covid i need internet. My job is on the line and Frogfoot careless.

Very upset with this shocking service.