Shockingly inept

Shockingly inept fibre installation company. My ISP is Vodacom, but they are required to contract through Frogfoot as this company is the only company that can provide fibre infrastructure installations in the area I moved to, an estate just outside Stellenbosch.

I was proactive by providing Vodacom with notice of my house move that was due to take place middle December. Vodacom delivered my router, and it was arranged with Frogfoot to ensure that the fibre installation was done by 18 December. The technician showed up too early and could not gain access to the property, on 14 December. I notified them that the installation date was 18 December. Nobody attended on the 18th of December and I have had countless exchanges with their support centre, promises of installation, activation et cetera but I am now moving into the fourth week with no Internet. An extract from my last exchange with Vodacom:

I will strongly recommend that Vodacom reconsiders it relationship with Frogfoot as Vodacom is being dealt reputational damage due to its association with this ridiculous company. I have heard of numerous people on the estate I live in complain about Frogfoot’s service, or lack thereof, and numerous people have called their experience “ painfu