Shocking support

I am a client of Frogfoot through Supersonic. My internet had been out since yesterday. When I call Supersonic, they say that Frogfoot has a general outage in the area.

This is not the case as we are in a complex and everyone else in the complex who is also on Frogfoot is working. So it is not a network outage.

They tell me to reboot my rooter and wait 15 mins. We have done this so many times.

We at a dead end now with no internet connection and absolutely no help from Supersonic and, more importantly, from Frogfoot.