Shocking service Axxess/Frogfoot Fibre

My fibre line was installed and activated on 7 February. Once activated I had about 1 hour of connectivity and it's been off ever since. I first reported the fault on Saturday the 8th of Feb, but nothing was done. When I called on Monday the 10th I was advised that Frogfoot had received the fault report from Axxess and that someone would get back to me in 2 to 3 working days.

We are now 2 weeks down the line, I have no internet (that I have paid for!) and nobody gets back to me. Each time I phone I get told 2 to 3 working days.

I think that this service is appalling, and unfortunately dealing with 2 different providers has been distasterous!