TG
Tracy G
1 reviews | Active since Oct 2019
09 Apr 2024, 16:16
Shocking Bad Service
Absolute Shocking Service. I have had the phone put down on me three times today by three separate Vodacom consultants - while trying to query why my Frogfoot Fibre is not being activated. At this rate - I am ready to CANCEL a product I have not even started using - based on UTTERLY SHOCKING Service !! Can someone assist me ?? Tracy - Shocked but not Surprised !! Vodacom customer for 15 years - and ready to cancel both my cell phone contracts - and halt my Fibre.
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Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
09 Apr 2024, 16:25 Hi Tracy,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply09 Apr 2024, 16:25
Official
Hi Tracy,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
TG
Tracy G's updateReviewer Update
09 Apr 2024, 16:31Please liaise with Vodacom - SR number *** - they have made a note of the serial number of the Frog foot box. But their service is so bad that I doubt this will be forwarded to the relevant Frogfoot rep - in order to activate. Tomorrow 08h00 I am waiting 48 hours for an update. I have made 7 calls in 3 days - in order to get my activation elevated. NO feedback from Vodacom nor Frogfoot. After being told 2 weeks ago - that I just move to my new residence - plug in and will immediately have internet (!) by a consultant. This is laughable - and I am on the verge of halting my service - if this is not sorted by tomorrow WEDNESDAY.
TG
Tracy G's update09 Apr 2024, 16:31
Reviewer Update
Please liaise with Vodacom - SR number *** - they have made a note of the serial number of the Frog foot box. But their service is so bad that I doubt this will be forwarded to the relevant Frogfoot rep - in order to activate. Tomorrow 08h00 I am waiting 48 hours for an update. I have made 7 calls in 3 days - in order to get my activation elevated. NO feedback from Vodacom nor Frogfoot. After being told 2 weeks ago - that I just move to my new residence - plug in and will immediately have internet (!) by a consultant. This is laughable - and I am on the verge of halting my service - if this is not sorted by tomorrow WEDNESDAY.