Shocking and Disappointing

I am incredibly disappointed with the service I received. We have been down with no connection and their SLA is 3-6 days yet still no contact !!!! We do business from home in order to pay our ISP , serviced by Frogfoot and this is the service ???? This was a shocking experience. The staff was unhelpful, and it felt like they had no interest in providing any level of customer care. I had expected a certain level of professionalism and courtesy, but instead, I was met with frustration and delays at every step.

This is the actual response from ISP : You need to wait please. remember the turn around is 3-6 working days.

What’s worse, there seemed to be a complete lack of communication, which only added to the frustration. I genuinely hope management takes these issues seriously because this level of service is simply unacceptable. WE ARE STILL DOWN AND NO CONTACT for technician to come out and assist us - no matter how desperate we have been