JJ
Jade J

1 reviews | Active since Jan 2021

03 Oct 2022, 17:32

Service Non Provider

Absolutely dismal and **********!!! 7 days without internet and yet if you as a customer miss one (1) payment, they'll be quick to shut your service for non payment with zero hesitation!!! Pathetic for a service provider, who's service when it is "up and running" is shoddy and putrid to begin with. Of course no one will take responsibility, you call in and you are referred to RSAweb, who makes empty promises and says it'll take up to 2 business days for a technician to come out. No responses to emails, no talks about reimbur*****t for mobile data bought due to technical issues, not to mention loss of income due to the extended period of no network!!! How many more calls or emails does frogfoot want before they get their asses into gear and realize that this week without internet is costing tens (10's) of thousands of lose of revenue because we've been thrown back into the dark ages. Let's not even get started on the shoddy network, because "walls and coragated iron" will be to blame for why the network is always running slow. Stop the excuses and lack of communication because at the end of the month you expect a full premium to be paid, so pull your fingers out of your asses and provide the service you are being paid for after knocking on doors to get people to sign up to your network. A customer shouldn't be just another number, just another person ensuring that your bank balance is looking healthy.

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Replies (3)
Frogfoot Fibre
Frogfoot Fibre's reply03 Oct 2022, 17:54
Official
 Good day, 

Thank you for your enquiry. 

Kindly note that we have escalated your enquiry. 

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 

Please take note that we will not reply on Hellopeter. 

Kind Regards, 

Frogfoot 

JJ
Jade J's update03 Oct 2022, 17:58
Reviewer Update
That's very basic response, in fact you can't even take the time to respond as this is the same robotic copy and paste response you provide to everyone who has raised your company as a terrible "service provider"
Pathetic
JJ
Jade J's update05 Oct 2022, 11:50
Reviewer Update
I'd like to send a big thank you to Ilhaam and Roger from Frogfoot who were extremely efficient.

1stly Ilhaam who was the correspondent who ensured that the ball got rolling in terms of getting the internet connection sorted out after days of trying to get RSAWEB to get their asses into gear.
Thank you to Roger who was beyond diligent and friendly who arrived not long the initial call to asked if he could be received to have a look at the issues.

I really hope Ilhaam and Roger are made aware of the updated comments and I'd like to commend them for getting us sorted in less than 24h