Second time dealing with the same issue.

Shocking customer service. It took a whole month of me going back and forth between Afrihost and FrogFoot for our issue to finally be resolved. They refused to accept any responsibility for the issue and constantly came back saying everything looks good on their end and closed the ticket without any further action or investigation despite me explaining that we’ve had the issue before (which also took a month to resolve) and the problem was on their end. They consistently came back saying that I double check the WAN port or change the cable like I’m some kind of idiot. I have never been so frustrated with a company in my life. It also doesn’t help you can’t call them directly and any customer service is conducted through email unless they decide you are worthy of their call. If it wasn’t for the good people at Afrihost, I don’t think this problem would ever have been resolved. Just a general PSA to save you from a month of frustration: If you have the new white ONT box and you’re having issues connecting to the internet, the problem is that the ONT is provisioned incorrectly to function as both an ONT and a router and this causes conflicts with the routers provided by Afrihost.