Regular outage issues

Since I have been with FrogFoot there as been issues where it almost feels scheduled. One complex almost 7km from me would go down almost every month and all of the neighboring complexes would then not have any internet. When I contact my ISP regarding internet outages that said complex will be the issue and when asked about why it is always that said complex the story changes to "network changes in-progress" which I have been told is planned maintenance, if this is the case can't the consumer at least get notified so that plans can be made in advance to cater for this.