Refusal to Transfer line

On the 29th of October 2020, I cancelled my service with Afrihost and wanted to Transfer my ISP to Cape Connect.

According to Afrihost, frogfoot was issued with the cancellation order twice and given the information of our new ISP.

According to Cape Connect, Frogfoot says they have never received the cancellation confirmation and won't transfer our line.

This is very odd... I have a copy of the cancellation email that Afrihost sent and I have the cancellation ticket reference number.

So in essence, Frogfoot is dragging their feet and being sloppy in transferring our ISP. This had lead to no Internet for a week now. I work from home and this is costing me as I'm unable to do my work.

I tried calling frogfoot directly and was met by an exceptionally rude phone operator who told me since I was a private client and not the ISP, she would not help me.

That's fine but she also refused to take my reference number or even query the fault. She also tried to bold-face lie and tell me a line transfer should take more then 7 working days?

What?! The protocalls are loaded each day. 24 hours is even long to wait for a transfer.

What the heck am I meant to do... Whether frogfoot likes it or not, I am still their client and I am being hurt by their lazy approach to service delivery.

Pick up your socks Frogfoot, you're a disgrace.