AG
Athol G
1 reviews | Active since Sept 2013
20 Sept 2019, 18:03
Reckless damage to infrastructure
These clowns employed a subcontractor to dig two trenches in a street with 19 houses. In one day the cut the electricity supply to one house and destroyed two irrigation systems. The City tested the electricity supply that was damaged and confirmed that the main supply cable had been cut and needed to be replaced. When I told Frogfoot’s foreman he said that it wasn’t possible that they had cut the cable. Really? He could not explain the lack of power to our house despite his denial.
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Replies (2)
Frogfoot Fibre's replyOfficial
01 Oct 2019, 10:55Hi Athol, we apologise for the inconveniences caused here. Please inbox your details so that we can investigate further.
Frogfoot Fibre's reply01 Oct 2019, 10:55
Official
Hi Athol, we apologise for the inconveniences caused here. Please inbox your details so that we can investigate further.
AG
Athol G's updateReviewer Update
01 Oct 2019, 13:16I wrote to you directly on 20 September 2019 under ticket number [FF #401887]. In reply on 21 September you said you had resolved this ticket. That was a lie. You did not resolve it and we were without electricity for 24 hours until the City of Cape Town fixed it.
AG
Athol G's update01 Oct 2019, 13:16
Reviewer Update
I wrote to you directly on 20 September 2019 under ticket number [FF #401887]. In reply on 21 September you said you had resolved this ticket. That was a lie. You did not resolve it and we were without electricity for 24 hours until the City of Cape Town fixed it.