******???Really???Or is it just bad service??? Unacceptable pathetic service.

We have been experiencing issues with the quality of our Wi-Fi connection since it was installed, yet neither Frogfoot nor Axxess has provided any support or assistance. However, when our neighbor (African) reported an issue, not one but two technicians were promptly sent to assist him.

Since the connection point is located on the boundary between our properties, we approached the technicians to inform them that our Wi-Fi has also been problematic. They both assured us that they would check and ensure everything on our side was functioning correctly before they left. Despite this, they disappeared without confirming anything. Worse, after their visit, we were left with no Wi-Fi at all.

We reported the issue and were told we would have to wait until Monday to receive any assistance.

The first technician sent to our property was also African, raising questions about whether the disparity in service levels is race-related. How else are we to interpret such a stark difference in response times and assistance provided?

Moreover, how is it fair to expect us to bear the consequences of an issue caused by your technicians? Not only are we left without Wi-Fi due to their actions, but we’re now forced to pay for a service we are not receiving and incur additional costs to purchase data just to keep working.

This situation is entirely unacceptable and reflects poorly on the quality of service provided. We demand immediate resolution to this matter.