Really disappointing first experience with Frogfoot

Really disappointing first experience with Frogfoot !! Relocation arranged for our Fibre and after days not not being contacted to confirm the time that our relation had been scheduled for I call our network operator only to discover my contact number had been changed . For no reason whatsoever and who this number belongs to is a mystery. Still no feedback , this experience really makes me reconsider the service and way forward.