yB
yvonne B
1 reviews | Active since Jun 2021
24 Aug 2026, 15:40
Quiry
The customer service for frogfoot is bad i called their landline reporting the issue we have, i spoke to the agent and she said we must send her the voucher and we did the send the voucher to her. but the wifi was not working and she said she will log a call for the tech to go onsite and change the ownership we waited the whole day with no update we when try the following someone else requested the voucher again we then sent it again and she said the voucher was already used. i asked how cz the wifi is still not working. its been almost four weeks now with no joy. last week i spoke with this guy and he said he will log a call. MOGAMARD- ***
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Replies (1)Frogfoot Fibre's replyOfficial
25 Aug 2026, 16:30Hi, Yvonne .
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply25 Aug 2026, 16:30
Official
Hi, Yvonne .
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
