Poor service ref number ***
Frogfoot came to install a line for my neighbour last weekend at 27B Tolbos Crescent Uitenhage.The one guy had such an attitude, made ****** comments like “ you people make it difficult “.We just wanted them to make sure they know which line is which as we are a few houses on a corner and they have wrongly deactivated our line before and activated the guy behind us’ line.Now this morning we have no internet.We are Vox clients and have recently switched ISP from RSA web to Vox.The line was fine since 1/3/24 when switch took place up till before 08:00 this morning.There’s no outages in our area and the issue is definitely with Frogfoot.We also have a broken lid on the outside box that needs replacing
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Replies (2)
Frogfoot Fibre's replyOfficial
05 Mar 2024, 09:16 Hi, Liezel.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply05 Mar 2024, 09:16
Official
Hi, Liezel.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
's updateReviewer Update
05 Mar 2024, 11:04Good day Frogfoot
We have gotten to the root of the problem. ISP was to blame for the loss of connection.
With regards to the damaged lid to Frogfoot outside box, we will secure it with *****s again as the Frogfoot agent was not sure whether we will be billed for a tech to come out and replace the lid. She is also going to escalate tech's coming here and making remarks like ' you people make it difficult for us' when all we were doing, was securing a broken lid so no one can vandalize the lines
We have gotten to the root of the problem. ISP was to blame for the loss of connection.
With regards to the damaged lid to Frogfoot outside box, we will secure it with *****s again as the Frogfoot agent was not sure whether we will be billed for a tech to come out and replace the lid. She is also going to escalate tech's coming here and making remarks like ' you people make it difficult for us' when all we were doing, was securing a broken lid so no one can vandalize the lines
's update05 Mar 2024, 11:04
Reviewer Update
Good day Frogfoot
We have gotten to the root of the problem. ISP was to blame for the loss of connection.
With regards to the damaged lid to Frogfoot outside box, we will secure it with *****s again as the Frogfoot agent was not sure whether we will be billed for a tech to come out and replace the lid. She is also going to escalate tech's coming here and making remarks like ' you people make it difficult for us' when all we were doing, was securing a broken lid so no one can vandalize the lines
We have gotten to the root of the problem. ISP was to blame for the loss of connection.
With regards to the damaged lid to Frogfoot outside box, we will secure it with *****s again as the Frogfoot agent was not sure whether we will be billed for a tech to come out and replace the lid. She is also going to escalate tech's coming here and making remarks like ' you people make it difficult for us' when all we were doing, was securing a broken lid so no one can vandalize the lines