poor service from frog foot

I have no had internet since 29 march 2024. A contractor arrived on Monday after I fought very hard. He diagnosed that the fibre lines were broken and they would be fixed the following day Tuesday 02 April. I can tell you that the matter has not been fixed. It took me again to call them and complain about the same issue. Only for Frogfoot to send someone to do the exact same thing that the guy who arrived on Monday did and said the same thing!