MO
Magda O'Neill
1 reviews | Active since Jan 2019
02 Nov 2021, 12:05
Poor service
Poor service and support. Complaint after complaint have been filed. Our fibre was installed 4 weeks ago, the contractor who did the installation reported that there is a problem, with the fibre on the side walk, it is dead. Like the service from Frogfoot. Keep on asking for pictures of our equipment, even a project manager was here and also found that the line on the sidewalk is the problem. He was here a week ago and promised to be back in an hour to fix the problem. One week later have not seen him again and problem not resolved. If there was any other providers in Carletonville we will switch in a blink of an eye.
Helpful (0)
Replies (5)0
Replies (5)MO
Magda O'Neill's updateReviewer Update
03 Nov 2021, 06:33Frogfoot does not even respond. Never ever received such bad service
MO
Magda O'Neill's update03 Nov 2021, 06:33
Reviewer Update
Frogfoot does not even respond. Never ever received such bad service
MO
Magda O'Neill's updateReviewer Update
04 Nov 2021, 11:07If I need to Carte Blanch will I get support from all the people who complained here
MO
Magda O'Neill's update04 Nov 2021, 11:07
Reviewer Update
If I need to Carte Blanch will I get support from all the people who complained here
Frogfoot Fibre's replyOfficial
04 Nov 2021, 11:31Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply04 Nov 2021, 11:31
Official
Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
MO
Magda O'Neill's updateReviewer Update
04 Nov 2021, 11:36Thank you for your response on this matter. I will wait to see if this problem will be resolved ASAP
MO
Magda O'Neill's update04 Nov 2021, 11:36
Reviewer Update
Thank you for your response on this matter. I will wait to see if this problem will be resolved ASAP
MO
Magda O'Neill's updateReviewer Update
04 Nov 2021, 21:32I was contacted by Frogfoot, they explained that there is a problem with the infrastructure. They are currently working on the problem. They will keep me informed on the progress.
MO
Magda O'Neill's update04 Nov 2021, 21:32
Reviewer Update
I was contacted by Frogfoot, they explained that there is a problem with the infrastructure. They are currently working on the problem. They will keep me informed on the progress.