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JL
Johan L

1 reviews | Active since May 2024

11 May 2024, 14:18

Poor service delivery

Wi- Fi has been off for 2 days. The 087 support number doesnt work. If you contact Vox the service provider, they refer you to Frogfoot and vica versa. No one cares to contact you as a paying customer or just dont care enough. Very very poor service from both

0
Replies (3)
Frogfoot Fibre
Frogfoot Fibre's reply11 May 2024, 15:04
Official
 
Hi, Johan Liebenberg.  
Thank you for your inquiry. 
Kindly note that we have escalated your inquiry. 
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
Please take note that we will not reply on Hellopeter. 
Kind Regards, 
Frogfoot 
JL
Johan L's update13 May 2024, 09:33
Reviewer Update
From the time i wrote the review, the only response i got was a call asking me to retract my review. After every follow up i do from my side, is that the maintance team will be in contact with me. This morning i followed up again, got a message that it will be resolved in 72 business hours. Both my wife and i are working from home and cannot afford being without wi-fi for another 72 hours. This is absolutely ridiculoius!!!!
JL
Johan L's update13 May 2024, 12:51
Reviewer Update
Service back up and sorted thank you