Poor service

On 2 Aug 24 a call was logged with Frogfoot for a re-installation of our fibre connection, the said turnaround time is 72 hours. On Monday 26 Aug 24 I receive a call and the booking was made for Friday 30 Aug 24. Wednesday 28 Aug 24 I receive an email stating that the ticket is cancelled because they can’t get hold of me. I don’t know what to say, almost four weeks later and not done yet. I truly expected a more organised organisation.