KR
Kurt R
1 reviews | Active since Sept 2022
13 Sept 2022, 20:36
Poor Frogfoot service!!!
Frogfoot’s service is absolutely useless. My fibre line constantly goes down, and I can never get an eta of when the issue will be resolved. I was original with WebAfrica as my internet service provider with Frogfoot as the fibre provider. I dropped WebAfrica moved to Afrihost as my new internet service provider. However, the problem is I still have to deal with the poor service from Frogfoot as the fibre provider. I’m lost for words of how bad Frogfoot is!! I work from home and constantly need to tell my clients, that internet is down.
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Replies (2)
Frogfoot Fibre's replyOfficial
13 Sept 2022, 20:59Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply13 Sept 2022, 20:59
Official
Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
KR
Kurt R's updateReviewer Update
14 Sept 2022, 10:45Hi Frogfoot,
I am extremely frustrated with your service, I have now been without internet for 15 hours with zero eta. Is this the service clients can expect from you. This is not the first time that this has happened, and I have run out of adjective to describe how bad your service is. I got a call last night after writing this review, and the woman ensured me the problem was escalated and engineers were working on the problem, 15 hours later and I continue to wait for the issue to be fixed.
I am extremely frustrated with your service, I have now been without internet for 15 hours with zero eta. Is this the service clients can expect from you. This is not the first time that this has happened, and I have run out of adjective to describe how bad your service is. I got a call last night after writing this review, and the woman ensured me the problem was escalated and engineers were working on the problem, 15 hours later and I continue to wait for the issue to be fixed.
KR
Kurt R's update14 Sept 2022, 10:45
Reviewer Update
Hi Frogfoot,
I am extremely frustrated with your service, I have now been without internet for 15 hours with zero eta. Is this the service clients can expect from you. This is not the first time that this has happened, and I have run out of adjective to describe how bad your service is. I got a call last night after writing this review, and the woman ensured me the problem was escalated and engineers were working on the problem, 15 hours later and I continue to wait for the issue to be fixed.
I am extremely frustrated with your service, I have now been without internet for 15 hours with zero eta. Is this the service clients can expect from you. This is not the first time that this has happened, and I have run out of adjective to describe how bad your service is. I got a call last night after writing this review, and the woman ensured me the problem was escalated and engineers were working on the problem, 15 hours later and I continue to wait for the issue to be fixed.