WJ
Willie J
1 reviews | Active since Feb 2013
03 Nov 2022, 13:34
Poor customer service
I have had issues with my Fibre speed the last 2 weeks. I made several speed tests and sent it to Frogfoot. After a week no reaction. I phoned the relevant person on 03 November and he promised to get back to me within 30 minutes. It is now 3 hours later and still no reaction from them
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Frogfoot Fibre's replyOfficial
04 Nov 2022, 07:21Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply04 Nov 2022, 07:21
Official
Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot