RH
Ryan H
1 reviews | Active since Dec 2023
04 Jun 2026, 13:01
POOR CUSTOMER SERVICE
The customer service is terrible.
The only thing I need from Frogfoot is to simply activate the line. The ISP has been contacting me daily to enquire about progress Frogfoot has made with this relatively straightforward task, as the router has been set up for almost a week. Unfortunately, it seems to be a difficult task for Frogfoot and they are unable to give me an explanation for the hold-up. The customer service is truly terrible.
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Replies (2)
Frogfoot Fibre's replyOfficial
04 Jun 2026, 13:20Hi, Ryan.
Our apologies for the experience you've had.
We tried calling you but to no avail.
We have reached out via email in regards to a call back time so we may assist further.
We look forward to hearing from you.
Our apologies for the experience you've had.
We tried calling you but to no avail.
We have reached out via email in regards to a call back time so we may assist further.
We look forward to hearing from you.
Frogfoot Fibre's reply04 Jun 2026, 13:20
Official
Hi, Ryan.
Our apologies for the experience you've had.
We tried calling you but to no avail.
We have reached out via email in regards to a call back time so we may assist further.
We look forward to hearing from you.
Our apologies for the experience you've had.
We tried calling you but to no avail.
We have reached out via email in regards to a call back time so we may assist further.
We look forward to hearing from you.
RH
Ryan H's updateReviewer Update
04 Jun 2026, 13:22I confirm that I haven't received a call from Frogfoot.
RH
Ryan H's update04 Jun 2026, 13:22
Reviewer Update
I confirm that I haven't received a call from Frogfoot.