Poor Communication and empty promises and fault still not sorted

I stay in the Parkland, Table View area. My partner works from home and deals with major clients / investors. Our fibre connection has been off since yesterday before 8pm. This morning we contacted Mweb and they informed us that the fault was on frogfoots side. I contacted Frogfoot 3 times. By 11:54 their maintenance guy phone me and said that they would be in our street between 1pm and 2pm this afternoon. They never came to our house or sorted the connection out. 15:07 I phoned Frogfoot again. I gave my phone call ref no. *** - The person informed me that my ref no dates back to some time in June or July - I asked for the new ref no. I got it *** - I asked him why this ref no is lower than the previous - He could not answer. No has contacted me after my last phone call. We pay for a service but we don't get the service. What is going on with professionalism, integrity, respect and so on??????