Poor aftersale customer service

Item: Frogfoot Fibre
Rating: 1
Author: Sentene G

I have been paying for 8 weeks for fibre that does not work. Vodacom sold me Business Fibre, but the wrong ONT box was installed by frogfoot. Vodacom nor Frogfoot now wants to take responsibility.

I have called numerous times. Emailed numerous times. Technicians has come out, but all Vodacom and Frogfoot does is send emails telling me I must reset the devices.

I do not know what to do anymore!!

Helpful (0)

Replies (2)

Frogfoot Fibre's replyOfficial

12 Jun 2024, 18:01

Hi, Sentene,

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Frogfoot Fibre's reply12 Jun 2024, 18:01

Official

Hi, Sentene,

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Sentene G's updateReviewer Update

13 Jun 2024, 08:51

Frogfoot keeps telling me they will get back to me. I have had numerous phonecalls where the agent just says but the ONT is online. The more I explaim that I do not have internet the more the agents says she cannot help me.

If my internet is not working today I will take this to the Ombudsman.

Sentene G's update13 Jun 2024, 08:51

Reviewer Update