Poor after-installation service!

I have been trying to get Frogfoot and/or Afrihost to give me feedback on why there is a fault on the line they installed Friday, 19 June 2020.

I have been getting the same response: "Please be advised that the fault is still with our faults department. We are currently waiting on feedback from the team and will revert to you as soon as we get any feedback from them."

This is unacceptable.