JC
Japie C
1 reviews | Active since Feb 2022
28 Feb 2023, 07:27
Poor
Fibre internet off since Wednesday 22 February 2023,called Vodacom fault department can't fix the problem show finger to Frogfoot as the culprits. Promised will inform them to fix it after many phone calls no feedback to me. Now they trowhing the the buck around and playing the blame game and me as the customer is the suffering party. Nobody taking any responsibility. I'd insist to talk to the supervisor full of excuses, can't talk to them seem they're to important to talk to the customer. Thought Telkom was poor seem Vodacom goes the same route maybe worst.
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Replies (1)Frogfoot Fibre's replyOfficial
28 Feb 2023, 07:28 Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply28 Feb 2023, 07:28
Official
Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
