Poor

Good day

I am very unhappy with the service i have recieve i called over a week and half ago to enquire about moving my fibre to my new address and even though it would only be going live from the 30/11/2020, at least the line would be in , they advised me to call later , which i did and I had my order accepted and now im listening about how I must now wait , but i am paying already and have not connection ! I am expecting this to be resolved urgently and i am expecting a call before 3p,m today