1 reviews | Active since Mar 2026
Placed an order for transfer of an existing fibre line with Afrihost on 20th January 2026 Was not informed that OpenServe is unavailable immediately Frogfoot option was offered on the 12th Feb 2026 after much back and forth with Afrihost On the 13th Feb
Placed an order for transfer of an existing fibre line with Afrihost on 20th January 2026 Was not informed that OpenServe is unavailable immediately Frogfoot option was offered on the 12th Feb 2026 after much back and forth with Afrihost On the 13th Feb 2026, bank account debited for transfer and Fibre connected At midnight on the 27th Feb 2026, Fibre line disconnected Line shows as active on the Afrihost portal I have been charged for the month already Afrihost is unable to assist as they have to contact Frogfoot through a portal to determine the issue Have tried unsuccessfully to get direction from Frogfoot The matter has been escalated to team leaders at Afrihost (Damon who did not bother to respond to the email) and via Afrihost to Frogfoot. Now at day 7 and still no clear reason as to why the line has been deactivated or when it will be restored.
Thank you for taking our call and providing the detailed timeline of the issue.
We sincerely understand how frustrating this experience must be, especially after already being billed for the service and not receiving clear answers.
Upon investigation, your order is currently with our third-party supplier, who is responsible for completing the access build for your line.
Once their work has been finalized, the service will be handed over to Frogfoot so that we can proceed with the activation of the connection using the Frogfoot ONT box that is already installed at your premises.
At this stage, we are awaiting confirmation from the supplier that the access build has been completed so that we can proceed with restoring and activating your service.
We understand the urgency of your situation and have followed up with the relevant teams to obtain feedback and progress on this matter.
As soon as we receive an update or confirmation that the line has been handed over for activation, we will immediately proceed with the next steps and keep you informed.
We truly appreciate your patience while this is being resolved and sincerely apologize for the inconvenience caused.
Thank you for taking our call and providing the detailed timeline of the issue.
We sincerely understand how frustrating this experience must be, especially after already being billed for the service and not receiving clear answers.
Upon investigation, your order is currently with our third-party supplier, who is responsible for completing the access build for your line.
Once their work has been finalized, the service will be handed over to Frogfoot so that we can proceed with the activation of the connection using the Frogfoot ONT box that is already installed at your premises.
At this stage, we are awaiting confirmation from the supplier that the access build has been completed so that we can proceed with restoring and activating your service.
We understand the urgency of your situation and have followed up with the relevant teams to obtain feedback and progress on this matter.
As soon as we receive an update or confirmation that the line has been handed over for activation, we will immediately proceed with the next steps and keep you informed.
We truly appreciate your patience while this is being resolved and sincerely apologize for the inconvenience caused.