NL
Natasha L
1 reviews | Active since Dec 2015
31 Jan 2023, 09:55
Pathetic service is too good a word to label Frogfoot with.
Not even sure how to rate this company. There are pockets of people that have been trying their level best to help and resolve and ongoing issue since November 2022 but the balance of the company is not interested in resolving issues so their customers remain happy with the service. Every single day we have been without internet either for 2 or 4 hours a day or sometimes both but since yesterday it has been more than 10 hours at a time. How is this suppose to be service, yesterday on the 1st monthly we areas customers are expected to pay our subscription on full with no credits due to downtime.
Wow what amazing service!!!!! Absolutely blown away!!!!!!
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Replies (1)Frogfoot Fibre's replyOfficial
31 Jan 2023, 09:56Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply31 Jan 2023, 09:56
Official
Good day,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
