RH
Roland H

1 reviews | Active since Aug 2016

28 Feb 2022, 21:16

Pathetic service from Frogfoot/Blitz Fibre

Pathetic service from Frogfoot/Blitz Fibre I received an email from Blitz Fibre stating that Blitz will be coming on the 7th of February to install fibre at my home. 30 min before, the technician phones to say he does not have stock to perform the installation and he cannot tell me when he will have the stock. Keep in mind I took the day off of work for this. 2 weeks later, they finally come to install, only to discover there is a loose connection, or break in a fibre line, somewhere in the complex. Again, they cannot give me a time as to when this will be fixed. It is now the last day of February and I still don't have my fibre up and running. Blits have rescheduled an appointment 3 times now , only to disappoint by not coming to install. How on earth do you advertise that a complex is live for fibre connectivity, but in actual fact, it's not?? Surely fixing this problem should be a priority?

I am very disappointed and extremely frustrated as I am now sitting without any internet! The service is terrible.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply28 Feb 2022, 22:05
Official
 
Good day,  Roland

Thank you for your enquiry. 

Kindly note that we have escalated your enquiry. 

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 

Please take note that we will not reply on Hellopeter. 

Kind Regards, 

Frogfoot