Pathetic Service from frogfoot.

We were experiencing constant packet loss and interruptions in the connection with on a fiber line on Frogfoot, then eventually the connection cut out completely.

I spoke to their tech support who assured me that they will call me to arrange for a time. It has been a week now since I lost connectivity. When I called frogfoot, I stressed that I need the internet to run my business from home. Lunga with whom I spoke seemed to understand me, but still no one has come back to me. Of course I am expected to accept an apology, and then pay for a service I am not receiving with money that I am not making, because I don't have internet. I must just bear the cost. Just like with SA government, no one will be held accountable. Unfortunately it seems this the only service provider in my area right now.