Pathetic service from Frogfoot

I signed up with Mweb on 9 Jan & was told Frogfoot would make contact with me regarding my fibre rerouting. A friend that signed up with Mweb a day or 2 after me already has received her router & her fibre installation scheduled 3 days before me. When I questioned Echo Optics I was told to take it up with Mweb, when I question Mweb I am informed Frogfoot forwards the “tickets” to Echo Optics. So people that sign up later are given priority over people that signed up earlier in Jan. Apparently managers @ Frogfoot and Mweb don’t waste their valuable time speaking to customers to explain their backward processes. It’s time for more companies to take over this market!!