Pathetic service from both Vodacom and Frogfoot

My fibre has been down at round about 1pm , I called my service provider around 4 pm to log a ticket and was advised that the service is down from Frogfoot side due to loadshedding and it will be back after 10 minutes. My wife is injured and working at home , she had to drive to work as injured as she is. To my dismay when I got home at 20H10 pm the fibre is still down. No communication frog Frogfoot, when I called vodacom again logging another ticket I'm advised that my query will be resolved within 72 hrs , like realy? Am I going to get a credit for this day from vodacom? Mind you this is jot the first time I'm experiencing such ********** service from vodacom and Frogfoot. My ticket number from vodavom :Sr*** My wife and I have been inconveniences cause I can't complete my work now. I demand a credit and written apology