Pathetic service!!!

The worst service EVER.We have moved into this property a year ago and we have had the frogfoot technicians here about 10 times.On Monday I asked the tecnician to please fix the cause of the constant fault and he first of all acted as if I am stupid and then told me that there is nothing to fix.Today I woke up without fibre conbection.The very same technician showed up with a new box,after I clearly insisted on someone else,and he then tried to convince me that all is sorted.That was 10 am.I am yet again without Fibre!!!This is ridiculous!!!