Pathetic service

This business deserves a -1 star rating Since Thursday at about 13:30pm I have been without fibre. I notified them and got told to share my details of which I did, they flat out closed my ticket on the system. I ask everyday at least 3 or 4 times no reply. I had my ISP log a call on my behalf and still no reply even to my ISP. I read the replies the Frogfoot customer service provides paying customers and it’s crazy to say the least, all one reads is “ we apologise for the inconvenience blah blah blah” but zero feedback. It’s now 5 days no response, long weekend done and dusted, to hell with those who needed to work …. To add salt to this wound this is the 4th weekend in a row I have no fibre as well.

Customer Service does not exist at Frogfoot, I guess I should be sending my down time costs to Frogfoot, I mean why must I lose money while they making money…