Pathetic service

I am extremely dissatisfied with the service I have received over the past week.

My WiFi has not been working for the entire week. When I initially contacted support, I was informed that there was an outage in my area. I have since been advised that the outage has been resolved, yet my WiFi still reflects as offline on your system.

After following up again, I was told that a technician would be dispatched today at 09:00. However, I received a call confirming an incorrect address, and a subsequent call resulted in yet another appointment being scheduled. This lack of coordination is unacceptable.

As someone who works from home, this disruption has significantly impacted my ability to perform my job. Additionally, I purchased a voucher that I have been unable to use due to this issue, and I have not been offered any form of compensation.

I am also disappointed by the level of customer service I received, particularly from a consultant named Pholosho, whose conduct I found to be unprofessional.

I regret cancelling my wifi for you guys