Pathetic Service

The worst service and fiber company I've ever met. our Fiber has been off since the 16th, can't get hold of anyone, when you do get hold of them they tell you to deal directly with our ISP after the ISP is MIA for a few days, then we eventually get a ref just to find out Frogfoot didn't do anything they said on FB they will do and then a lady tells me that they have skeleton staff and things take longer, ok and that is my problem why?? so this is the paying customer's problem that service providers don't have staff! we work from home, we rely on Fiber/internet. The worst of all the arrogancy we get is just mindblowing like they doing me a favor, no bro it's your job!! Why are we still using Frogfoot, why are they still functioning when everyone is complaining about the horrible service? so its the 21st and still nothing, our ISP tells us they will get back to us and that doesn't happen, frog foot phones us to say they will phone in the morning... well nothing, then I get an email that someone can only assist the 23rd, o so now I won't have internet for a week, well someones not going to get paid until this gets sorted. So between frogfoot and Supersonic, I don't know who is worse, but we know the problem is with the fiber company.