JL
Julian L
1 reviews | Active since Feb 2014
09 Jun 2025, 14:50
Pathetic
Pathetic is not even the word. Been waiting for two weeks to get my line installed and activated. ISP and FrogFoot keeping trading blame between the two of them and nobody can give me an answer on when install will happen - pillar to post the whole time
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Replies (2)
Frogfoot Fibre's replyOfficial
09 Jun 2025, 15:22Hi, Julian.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply09 Jun 2025, 15:22
Official
Hi, Julian.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
JL
Julian L's updateReviewer Update
10 Jun 2025, 10:12Still no assistance from Frog Foot - They send me an email saying i must check that all lights are on and the ONT powered up --------- How must i do this if there is no ONT installed. I have told them numerous times that they need to send out a technician as there is no ONT installed and even sent a picture of the current setup but they dont want to listen or assist. So i guess i will have to wait another two weeks again. Pathetic service
JL
Julian L's update10 Jun 2025, 10:12
Reviewer Update
Still no assistance from Frog Foot - They send me an email saying i must check that all lights are on and the ONT powered up --------- How must i do this if there is no ONT installed. I have told them numerous times that they need to send out a technician as there is no ONT installed and even sent a picture of the current setup but they dont want to listen or assist. So i guess i will have to wait another two weeks again. Pathetic service