Package upgrade and cost increase without my request, twice!

Item: Frogfoot Fibre
Rating: 1
Author: Jose G

For the past 2 years, these ****** upgraded my package with increased costs without my request, and when I wanted to downgrade it back to the original package I signed up for they wanted to charge me a downgrade fee.

Helpful (0)

Replies (2)

Frogfoot Fibre's replyOfficial

31 Jan 2024, 16:00

Hi, Jose.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot

Frogfoot Fibre's reply31 Jan 2024, 16:00

Official

Jose G's updateReviewer Update

31 Jan 2024, 16:02

Thanks for the default reply that you use for all reviews. Anyway, I'm not interested in your help or feedback, just want to share it with everyone so they know how you conduct your business.

Jose G's update31 Jan 2024, 16:02

Reviewer Update

Thanks for the default reply that you use for all reviews. Anyway, I'm not interested in your help or feedback, just want to share it with everyone so they know how you conduct your business.